A PEXA outage at 3:55pm on settlement day. A bank that confirmed ready at 9am and went silent until 2:30. Special conditions typed by an agent in their own words.
"The bank's still got the loan docs with their settlement team. I've followed up twice this morning. We're locked into 3:30, so if I haven't heard by 2:00 I'll get the partner to call their state manager. We will settle today."
The role she fills: Contract special-conditions extraction, VOI scheduling, settlement-checklist preparation, Landgate instrument pre-check, bank and vendor follow-up coordination.
Connected systems: PEXA, ActionStep, Landgate Online, Verification Exchange, Adobe Acrobat Pro, Word.
She reads the contract and pulls every special condition into a tidy table. VOI is scheduled. The settlement checklist is prepared before 8am on settlement day.
Settlement support for your property practice. Reads contracts, extracts special conditions, schedules VOI, and never sends a vendor's identity documents outside the firm.
