A 4-chair practice. CDBS eligibility flags that age out without warning. Health-fund pre-approvals that time out. And a principal who runs forty minutes late on Thursdays.
"Hey Sarah, Sanjay from the practice. Quick one: I've got the pre-approval back for Lucas's plates, all good to go. I've got a 4:30 next Tuesday or a 5pm Thursday. Whatever's easiest with school pickup."
The role he fills: After-hours voicemail triage, recall SMS drafting, CDBS eligibility pre-checks, treatment-plan FAQ, appointment-rebooking queue.
Connected systems: Praktika, HICAPS, HotDoc, Medicare Online Claiming, Tyro EFTPOS, Xero.
He handles the voicemails, the recall queue, and the standard pre-approval FAQ. The treatment-plan close stays with the principal.
Front desk support for your dental practice. Handles the after-hours queue, recall SMS, and CDBS pre-checks. Patient data stays on-prem.
