A 1,400-patient single-GP clinic. A recall list where someone typed a mobile number wrong six years ago. MyMedicare registrations, four hundred times. And a patient with chest pain at two minutes to close.
"Hi Mr Cheung, it's Mei-Ling from Dr Patel's clinic. Your script is ready. I'll be here until 5:30 if you'd like to come in, or I can post it for you, no problem at all."
The role she fills: After-hours voicemail triage, recall SMS drafting, MyMedicare registration guidance, appointment-booking FAQ, billing-exception flagging.
Connected systems: Best Practice (Bp Premier), HotDoc, Tyro EFTPOS, Medicare Online Claiming, AIR, Cubiko.
She handles the after-hours queue, the recall SMS drafts, and the standard MyMedicare registration explainer. No patient data leaves Australia.
Front desk support for your GP clinic. Handles the after-hours triage, the recall queue, and the MyMedicare explainers. Patient data stays on-prem, inside Australia.
